Course Methodology
The course relies on the use of workshops, role plays and group debriefs aimed at helping participants understand various quality concepts and applications. The course also features hands-on experience on quality tools applications, and is supported by various videos on quality tools and systems.
Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.
Course Objectives
By the end of the course, participants will be able to:
- Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
- Discover the success elements of Total Quality Management deployment (TQM)
- Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
- Describe various types of benchmarking tools and techniques to boost quality initiatives
- Apply widely used improvement methodologies
Target Audience
Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance.
Target Competencies
- Problem solving
- Applying quality tools
- Selecting quality models and systems
- Using Lean and Six Sigma applications
- Change management
- Understanding ISO systems
- Applying Benchmarking
- Reporting & analyzing
- Action planning for improvement
