Crisis Management & Leadership in the Public Sector

Why Attended

We live in a ‘VUCA’ world (volatile, uncertainty, complexity and ambiguity) and leaders and organizations alike must learn to embrace it. When the unexpected happens, it is too late to make the crisis management plans there and then.

No one can fully prevent incidents from happening, but with well-structured preparedness you can limit the damage, take care of those involved and attempt to limit the impact on your organization. This program outlines an approach and the ways of thinking to be embraced in order to ride the wave and not end up swirling in the surf. This program helps to ensure your organization has the appropriate crisis and contingency plans/people, communications and media management in place, so that these can be activated effectively and calmly as soon as a crisis occurs.

Is your organization prepared for the more extreme, unusual and infrequent occurrences that threaten your staff and operations including fires, explosions, terrorist activities (such as bomb threats and suspect packages), storm damage, product contamination, customer accusations and of course pandemics?

Learning Objectives

Participants on Crisis Management Leadership course will be able to learn:

Prepare for crisis to minimize staff injury or down-time, maintain morale, protect and even enhance reputation.
Create, administer and update emergency and crisis management plans.
Form an anti-crisis committee with defined roles and responsibilities.
Role-based checklists for different incident types
Task distribution and rules of organizational action
Information management and communications management
Rules of organizational conduct in an emergency

Target Audience

Crisis Management Leadership course is designed for professionals who need to conduct risk assessments and contingency planning and crisis management as part of their job and who need to produce effective initiatives.

Senior Executives, Department Heads, Managers and Supervisors
Emergency & Crisis Management staff in the public & private sectors
Health & Safety Professionals
Project planning & implementation management professionals
Professionals in health care, public safety, and government agencies

Training Methodology

This highly practical and results-oriented Crisis Management Leadership course is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, role play and much practice to enhance learning. There will be ample time for Q&A, discussions with -return to work- action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

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