Course Methodology

This course relies on the use of a number of interactive tools such as assessments, role plays, and case studies. In addition, videos and team exercises are used to demonstrate the skills required for effective supervision.

Course Objectives

By the end of the course, participants will be able to:

• Define the supervisor’s three roles and his/her related competencies for optimal performance
• Apply the essential supervisory functions that are key for the success of the team
• Use powerful communication skills in order to maintain trust and boost cooperation
• Implement effective coaching/mentoring techniques to help the team progress and grow
• Apply effective time management techniques to increase the productivity of the team

Target Audience

Supervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams.

Target Competencies

• Decision-making
• Planning and organizing
• Leading and controlling
• Problem-solving
• Communication
• Coaching
• Mentoring
• Managing time