COURSE COVERAGE

INTRODUCTION

Learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes in this Business Process Improvement (BPI) training course. Gain the skills you need to employ a step-by-step BPI framework in your organization to maximize efficiency and productivity.

Course Objectives

• Apply a BPI framework in your organization
• Identify processes in need of improvement
• Create and implement stakeholder engagement and buy-in
• Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers

Course Outline

Defining BPI

·         Business process improvement vs. re-engineering

·         Driving innovation with BPI

·         Benchmarking your personal BPI skills

Uncovering BPI challenges

·         The evolution of process improvement

·         Defining a business process with the Business Process Improvement Framework (BPIF)

Analyzing the organizational mission and vision

·         Pinpointing influences on the business

·         MOST

·         Five forces

·         PESTLE

·         SWOT

Developing a communication plan

·         Identifying key stakeholder’s needs

·         Defining the phases of communication

Creating a Process Inventory

·         Defining different documentation methods

·         Determining Business Rules

·         Applying process prioritization techniques

Enhancing your modeling skills

·         Evaluating modeling techniques and key principles

·         Modeling a cross-functional activity diagram

Designing appropriate measurements

·         Linking business drivers to measurements

·         Identifying Key Performance Indicators (KPIs)

Analyzing and Improving the Process

Relating process measures to business drivers

·         Analyzing process performance

·         Recognizing the causes of poor process performance

·         Time

·         Cost

·         Quality

·         Satisfaction

Leveraging problem analysis criteria

·         People

·         Technology

·         Business rules

·         Materials

·         Investigating root cause using problem mapping tools

·         Relating root cause analysis to a business process

Modeling the “To-Be” Solution

Designing appropriate success criteria

·         Optimizing vs. enhancing your business process

·         Focusing on customer needs

·         Determining value and uniqueness

·         Dissecting the “To-Be” process

Assessing process performance

·         Deriving KPIs from business drivers

·         Developing a KPI dashboard

·         Creating an assessment plan for your own process

Managing and Implementing Change

Maximizing stakeholder buy-in

·         Targeting key stakeholders

·         Identifying stakeholder communication styles

·         Differentiating approach based on project phase

Driving change in organizations

·         Determining barriers to change

·         Identifying positive and negative forces for change

·         Developing and applying a force field analysis approach

Facilitating acceptance in your organization

·         Determining organizational necessities

·         Communicating the innovation effectively

·         Preparing the implementation plan

Integrating BPI into Your Organization

Implementing continuous improvement

·         Recognizing the history of continuous improvement

·         Shadow pyramid

·         Six Sigma

·         TQM

·         Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

·         Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture

·         Applying the BPI framework using the BPIC

·         Promoting a structured approach to BPI

Focusing on feedback and measurement

·         Appraising BPI processes in organizations

·         Prioritizing changes using the Ease/Impact matrix

·         Detailing the BPI implementation plan

Duration: 2 days

Class Session : 10:00am – 4:00pm each day including Breakfast and Lunch time

Customize Your Training

This training solution and other training topics from McTimothyAssociates are currently available as residential/in-house option.

Please Note

McTimothy Associates Reserves the right to postpone or cancel a course due to unforeseen circumstances beyond our control. In such cases delegate(s) will be registered for the next run of the Course.