Course Methodology
This highly engaging course uses a combination of individual inputs and group workshops which will enable participants to share their experiences in a professional and safe environment. Being packed with real-life challenges will also enable participants to test their learning and retain all the skills obtained. Moreover, it will equip participants with several realistic action plans which can be immediately implemented at the workplace. Most importantly, this course will change the way participants view their current situation by challenging their existing beliefs and putting them to the test.
Course Objectives
By the end of the course, participants will be able to:
- Practice advanced administration techniques to effectively run the office of a senior manager
- Develop excellent relationships with the manager to maximize productivity
- Acquire modern communication concepts and strategies to facilitate workflow
- Apply professional business writing techniques in e-mails
- List the main causes of stress and prepare an action plan to keep them under control
- Prepare and organize a professional meeting, write its agenda and take minutes accurately
- Demonstrate professional skills in serving internal and external customers effectively
Target Audience
Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.
Target Competencies
- Personal drive
- Building relationships
- Interpersonal communication
- Business writing
- Handling stress
- Organizing meetings
- Service orientation
