How can you manage what you do not or cannot measure? This course attempts to inspire HR professionals to stop just doing and start delivering. This, cannot be done unless they take the necessary step to measure the effectiveness and efficiency of their HR functions, benchmark the results internally and externally and consequently design initiatives for continuous improvement. In this course, you will learn what KPIs in general are, their characteristics and how they should be used and reported. This course will present and discuss over 50 HR KPIs that can be easily used in your job. The course will demonstrate that by measuring your HR results, benchmarking them and taking action to improve them, you will be playing the four fundamental roles of an HR business partner: strategic partner, administrative expert, employee champion and change agent. The ultimate take away of this course is the design of an HR balanced scorecard that will allow the HR department to contribute to the achievement of company strategic goals.
