Course Methodology

The workshop is designed to be interactive and participatory and includes various pedagogical tools to enable the participants to operate effectively and efficiently in a multifunctional environment. The course is built on four pedagogical pillars: concept learning (lectures and presentations), role-playing (group exercises), experience sharing (roundtable discussions), and exposure to real-world problems and policy choices confronting delegates.

Course Objectives

By the end of the course, participants will be able to:

• Explain how to behave correctly in both business and social situations
• Describe how to interact and communicate effectively with different types of guests
• Demonstrate appropriate personal and professional conduct
• Plan VIP visits and formal occasions while executing the role of the ideal host
• Apply proper communication etiquette
• Implement different variations in protocol and etiquette from different cultures, nations, and regions

Target Audience

Personnel officers, public relations professionals, events organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors

Target Competencies

• Public speaking
• Verbal and non-verbal communication
• Influencing
• Presentation delivery
• Active listening
• Building rapport